Article Summary By: SorS

Polestar ITSM V3 is a pioneering, high-impact experiential learning game which brings ITIL V3 service management best practice to life in the context of a realistic and exhilarating scenario.

In ITIL the IT service management processes are based on best practice. Of course you’ll find similar processes in other industries as well, e.g. facilities management and health care. simulation game ITIL V2, V3 and Bridge Foundation is suitable for the service management processes of all these professional groups.

How it works: The Polestar simulation is designed to introduce key ITSM and ITIL V3 concepts through gaming dynamics. Polestar simulations can be delivered over 3-5 "rounds", dependent upon the organizational challenge. The simulation structure reflects the service management lifecycle approach as defined by ITIL V3.

This unique experiential learning ITIL simulation creates breakthrough understanding of ITSM and ITIL best practice and transforms learning into an engaging, fun and highly memorable shared experience. CLICK HERE FOR MORE INFORMATION

The business benefits of IT Service Management (ITSM) and ITIL best practice are well known. ITSM and ITIL can help your enterprise tightly align IT and business goals, design and deploy IT services that support those goals, and enhance the efficiency of day-to-day operations to deliver high-quality services.

The High Performance ITSM Simulation is a competitive, exciting exercise that involves and motivates IT staff involved in ITSM projects. It gives participants a practical overview of ITSM, and allows them to experience firsthand how ITIL processes will dramatically improve business performance.

The goal is to accelerate learning with similar offerings available on SOA and IT governance. ¹This module introduces Capacity Management, a discipline that ensures cost justifiable IT capacity always exists to match business needs. Capacity Management determines business demands on IT resources, forecasts workloads, and performs IT resource scheduling. One of the major contributions of Capacity Management is a documented Capacity Plan.

Release Management is responsible for the storage of management-authorized software, the release of software into the live environment, distribution of software to remote locations, and the implementation of the software to bring it into service and it is responsible for hardware so that incidents and installations can be performed quickly.

Tags: ITIL ITSM | ITIL Software | ITIL Training