Article Summary By: SorS

Information Technology Infrastructure Library - (ITIL) A method of organising the system and network management departments of large organisations. ITIL defines the (work) processes involved and the interfaces between them.

Information Technology Infrastructure Library is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT Service Management Forum (itSMF).

Many executives express frustration as they attempt to reign in the chaos and expense associated with their IT investments but find little in the way of substantive guidance. The IT Infrastructure Library ITIL has emerged as the worlds most widely accepted approach to the management and delivery of IT Services. Click Here To Buy

Tags: ITIL | ITIL3 | ITSM | Service Desk

Article Summary by: SorS

These new technologies support Cisco's vision to help its customers to design and build next-generation data centers. The Cisco vision for Data Center 3.0 entails the real-time, dynamic orchestration of infrastructure services from shared pools of virtualized server, storage and network resources, while optimizing application performance, service levels, efficiency and collaboration.

The company installed wireless sensors in various locations in the data center to measure the individual temperatures of server racks. Software from SynapSense offers IT staff a color-coded temperature presentation of each server rack featuring one of the wireless sensors.

The Research Data Center is managed by the Operations group within OIT's Technical Services and Support unit. An advisory board consisting of OIT and non-OIT staff oversees usage of the room and helps to advise researchers interested in co-locating in the space.

Tags: Technology Management | Technology Performance | Technology Strategy