Article Summary By: SorS

For many successful IT departments or divisions, the ITIL Change Management doctrines work as the guiding principles, which integrate itself seamlessly with its associated network of service management forces like configuration management, service desk, request management, service catalog management, service level management and others. The goals of ITIL aligned Change Management process embrace many aspects - setting the policies and guidelines as a framework of methods and techniques of efficient change handling, structurally creating role-based incumbents as change manager(s) or change coordinator(s), formalizing a change assessment and approval examination body often known as Change Advisory Board(CAB), making visible a Forward Schedule of Changes (also known as change calendar), publishing contextual service availability reports and, among other things, communicating pre and post change notifications and performing post-change review.

Tags: ITIL | ITIL Free | ITIL Software | ITSM

Article Summary By: SorS

Polestar ITSM V3 is a pioneering, high-impact experiential learning game which brings ITIL V3 service management best practice to life in the context of a realistic and exhilarating scenario.

In ITIL the IT service management processes are based on best practice. Of course you’ll find similar processes in other industries as well, e.g. facilities management and health care. simulation game ITIL V2, V3 and Bridge Foundation is suitable for the service management processes of all these professional groups.

How it works: The Polestar simulation is designed to introduce key ITSM and ITIL V3 concepts through gaming dynamics. Polestar simulations can be delivered over 3-5 "rounds", dependent upon the organizational challenge. The simulation structure reflects the service management lifecycle approach as defined by ITIL V3.

This unique experiential learning ITIL simulation creates breakthrough understanding of ITSM and ITIL best practice and transforms learning into an engaging, fun and highly memorable shared experience. CLICK HERE FOR MORE INFORMATION

Tags: ITIL ITSM | ITIL Software | ITIL Training