1. Management Service Level
(Matching tags: Maintenance,IT Operation,SLA,ITIL ITSM)

  Article Summary By: SorS   1.Who Needs a Service Level Agreement (SLA)? Organisations increasingly rely on external third parties to deliver core services to their organisations. These services ...

2. IT Security Policy
(Matching tags: IT Security Policy,ITIL Standard,ITSM,ITIL)

  Article Summary By: SorS A framework and provide a suggested code of practice. They help ensure that individual security measures are integrated into a security architecture that focuses on ...

3. ITIL Standard
(Matching tags: ITIL,ITSM,ITIL Free,ITIL Software)

Article Summary By: SorS For many successful IT departments or divisions, the ITIL Change Management doctrines work as the guiding principles, which integrate itself seamlessly with its associated ...

4. ITIL Simulation
(Matching tags: ITIL Software,ITIL ITSM,ITIL Training)

Article Summary By: SorS Polestar ITSM V3 is a pioneering, high-impact experiential learning game which brings ITIL V3 service management best practice to life in the context of a realistic and exhilarating ...

5. Information Technology Infrastructure Library
(Matching tags: ITIL,ITIL3,Service Desk,ITSM)

... qualifications, software tools and user groups such as the IT Service Management Forum (itSMF). Many executives express frustration as they attempt to reign in the chaos and expense associated with ...