1. Business Contiunity Plan
(Matching tags: Cobid,ITIL3,Project Plan,BC Plan)

    Article Summary By: SorS   Seven success factors 1. Know why you are doing business continuity planningYou are doing this because you understand that a properly developed, tested ...

2. Management Service Level
(Matching tags: Maintenance,IT Operation,SLA,ITIL ITSM)

  Article Summary By: SorS   1.Who Needs a Service Level Agreement (SLA)? Organisations increasingly rely on external third parties to deliver core services to their organisations. These services ...

3. IT Security Policy
(Matching tags: IT Security Policy,ITIL Standard,ITSM,ITIL)

  Article Summary By: SorS A framework and provide a suggested code of practice. They help ensure that individual security measures are integrated into a security architecture that focuses on ...

4. What Is Information Security?
(Matching tags: ITIL,Data Center Management,IT Security,IT Policies)

Article Summary By: SorS The data protection act was set up to make companies take responsibility for their customers data and information security. Data protection is paramount for any company ...

5. ITIL Standard
(Matching tags: ITIL,ITSM,ITIL Free,ITIL Software)

Article Summary By: SorS For many successful IT departments or divisions, the ITIL Change Management doctrines work as the guiding principles, which integrate itself seamlessly with its associated ...

6. ITIL Simulation
(Matching tags: ITIL Software,ITIL ITSM,ITIL Training)

Article Summary By: SorS Polestar ITSM V3 is a pioneering, high-impact experiential learning game which brings ITIL V3 service management best practice to life in the context of a realistic and exhilarating ...

7. ITIL Service Management
(Matching tags: ITIL Training,ITIL Free,ITIL Basic)

... and tomorrow's new approach. Each of the key processes defined within ITIL Service Management is reliant upon an accurate, up-to-date record of all the software and hardware assets and all of their ...

8. Information Technology Infrastructure Library
(Matching tags: ITIL,ITIL3,Service Desk,ITSM)

  Article Summary By: SorS   Information Technology Infrastructure Library - (ITIL) A method of organising the system and network management departments of large organisations. ITIL defines ...

9. IT Service Management
(Matching tags: IT Service Management Software,ITIL Service Management,IT Service Management)

Service management is the term used to refer to the administering of serving producing companies. Service management is obviously synonymous to the administration of operation's support. It is the service ...