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Tuesday, 06 April 2010 08:20 |
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Article Summary By: SorS  For many successful IT departments or divisions, the ITIL Change Management doctrines work as the guiding principles, which integrate itself seamlessly with its associated network of service management forces like configuration management, service desk, request management, service catalog management, service level management and others. The goals of ITIL aligned Change Management process embrace many aspects - setting the policies and guidelines as a framework of methods and techniques of efficient change handling, structurally creating role-based incumbents as change manager(s) or change coordinator(s), formalizing a change assessment and approval examination body often known as Change Advisory Board(CAB), making visible a Forward Schedule of Changes (also known as change calendar), publishing contextual service availability reports and, among other things, communicating pre and post change notifications and performing post-change review.
Tags: ITIL | ITIL Free | ITIL Software | ITSM |
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Last Updated on Tuesday, 06 April 2010 08:39 |
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Article Summary By: SorS
Seven success factors
1. Know why you are doing business continuity planningYou are doing this because you understand that a properly developed, tested and implemented BC plan is the means to business survival and reducing impacts when a disruption occurs. BC planning is also a means of achieving greater understanding of the business which can result in business improvement.
Tags: BC Plan | Cobid | ITIL3 | Project Plan |
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Monday, 19 April 2010 14:11 |
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Article Summary By: SorS
 1.Who Needs a Service Level Agreement (SLA)?
Organisations increasingly rely on external third parties to deliver core services to their organisations. These services can include facilities management, recruitment, information technology services, document storage, business continuity services etc. It is essential for these organisations to maintain acceptable levels of service in these areas. Traditionally when these services were provided by employees normal management control could have been exerted over their performance. Where services are sourced from external parties it is necessary to implement a formal legal basis to ensure satisfactory service delivery.
Tags: IT Operation | ITIL ITSM | Maintenance | SLA |
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Tuesday, 05 May 2009 10:57 |
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Article Summary By: SorS  Polestar ITSM V3 is a pioneering, high-impact experiential learning game which brings ITIL V3 service management best practice to life in the context of a realistic and exhilarating scenario.
In ITIL the IT service management processes are based on best practice. Of course you’ll find similar processes in other industries as well, e.g. facilities management and health care. simulation game ITIL V2, V3 and Bridge Foundation is suitable for the service management processes of all these professional groups. How it works: The Polestar simulation is designed to introduce key ITSM and ITIL V3 concepts through gaming dynamics. Polestar simulations can be delivered over 3-5 "rounds", dependent upon the organizational challenge. The simulation structure reflects the service management lifecycle approach as defined by ITIL V3. This unique experiential learning ITIL simulation creates breakthrough understanding of ITSM and ITIL best practice and transforms learning into an engaging, fun and highly memorable shared experience. CLICK HERE FOR MORE INFORMATION
Tags: ITIL ITSM | ITIL Software | ITIL Training |
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Last Updated on Tuesday, 05 May 2009 14:07 |
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Tuesday, 14 April 2009 15:15 |
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Article Summary By: SorS  Today's competitive environment means that yesterday's processes may not be capable of getting the bottom-line results that company's demand. Government and nonprofit organizations are feeling the same pressure to improve efficiency and effectiveness in cost effective ways. ur understanding continues to evolve from Total Quality Management through today's Six Sigma/Lean and tomorrow's new approach.
Each of the key processes defined within ITIL Service Management is reliant upon an accurate, up-to-date record of all the software and hardware assets and all of their associated changes within your IT infrastructure. IT service management is now a worldwide phenomenon used by organizations of all shapes and sizes, so a growing army of ITIL certified professionals is required by the industry. ITIL certification is applicable for career starters and business professionals to experienced IT professionals who want to be proficient in IT Service Management. Tags: ITIL Basic | ITIL Free | ITIL Training |
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