Article Summary By: SorS

Information Technology Infrastructure Library - (ITIL) A method of organising the system and network management departments of large organisations. ITIL defines the (work) processes involved and the interfaces between them.

Information Technology Infrastructure Library is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT Service Management Forum (itSMF).

Many executives express frustration as they attempt to reign in the chaos and expense associated with their IT investments but find little in the way of substantive guidance. The IT Infrastructure Library ITIL has emerged as the worlds most widely accepted approach to the management and delivery of IT Services. Click Here To Buy

While software development styles like RUP and XP are targeted to the software development subject area, ITIL is targeted towards the IT operations area.

ITIL is a set of guidebooks defining models for planning, delivery, and management of IT services. It is not a standard but a framework whose purpose is to provide IT organizations with tools, techniques, and best practices that help them align their IT services with their business objectives.

The IT Infrastructure Library (ITIL) is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how service management is applied. Being a framework, it is completely customisable for use within any type of organisation that has a reliance on IT infrastructure.

It was developed in the late '80s when IT professionals gathered to develop a comprehensive, integrated life cycle for all areas of IT Service Management.

Many Consultancies claim they have the experience and expertise needed to effectively implement the Information Technology Infrastructure Library ITIL approach to managing IT services. In selecting the right consultancy to support ITIL implementation initiative companies must be cautious and develop the right evaluation and selection criteria before engaging a consultancy.

"Where should I start? Instead of tackling the Information Technology Infrastructure Library all at once, try starting with problem areas where the framework can have an immediate effect. Jack White, vice president of solutions development at TechTeam Government Solutions, suggested using lean manufacturing and Six Sigma practices to identify areas of waste"

Tags: ITIL | ITIL3 | ITSM | Service Desk