Article Summary By: SorS

Seven success factors
1. Know why you are doing business continuity planningYou are doing this because you understand that a properly developed, tested and implemented BC plan is the means to business survival and reducing impacts when a disruption occurs. BC planning is also a means of achieving greater understanding of the business which can result in business improvement.

Tags: BC Plan | Cobid | ITIL3 | Project Plan

Article Summary By: SorS

1.Who Needs a Service Level Agreement (SLA)?

Organisations increasingly rely on external third parties to deliver core services to their organisations. These services can include facilities management, recruitment, information technology services, document storage, business continuity services etc. It is essential for these organisations to maintain acceptable levels of service in these areas. Traditionally when these services were provided by employees normal management control could have been exerted over their performance. Where services are sourced from external parties it is necessary to implement a formal legal basis to ensure satisfactory service delivery.

Tags: IT Operation | ITIL ITSM | Maintenance | SLA

Article Summary By: SorS

A framework and provide a suggested code of practice. They help ensure that individual security measures are integrated into a security architecture that focuses on securing key assets and the best allocation of the security budget. The Standards also promote a continual review and improvement process to assess effectiveness of implemented measures as well as addressing new risks faced by the organization

Tags: IT Security Policy | ITIL | ITIL Standard | ITSM

Article Summary By: SorS

Specification for Information Security Management System. These are divided into 10 domains:

1. Security policy.
2. Security organization.
3. Asset classification and control.
4. Personnel Security.
5. Physical and environmental security.
6. Communication and operations management.
7. Access control.
8. System development and
maintenance.
9. Business continuity management.
10. Compliance

Article Summary By: SorS

The data protection act was set up to make companies take responsibility for their customers data and information security. Data protection is paramount for any company that is holding information on their servers. Insuring that your rackmount server is secure in every way possible is also important. Everything from making sure you have server room air conditioning so it doesn't over heat to making sure you have back ups stored off site.

Tags: Data Center Management | IT Policies | IT Security | ITIL